Spok Go^®

VIVA is committed to offering the highest level of value in our partnerships and services. We emphasize the importance of seamless communication between VIVA radiologists and community providers. As a value-added service, VIVA is offering Spok Go®.

The Spok Go® platform is a system that drives action by connecting clinical teams with the people and information they need when and where it matters most. Among the many perks, there is no cost to providers and the platform is HIPAA compliant. There are various benefits to downloading and using this app.

VIVA Richmond:
Phone: (804) 486-4625

HIPAA violations are severe at $50,000 per violation per day. SMS or iMessage texting of PHI is not HIPAA compliant and is subject to HIPAA violations and associated steep financial penalties. Sending patient details over text on Spok Go® eliminates these financial risks.

No need to share your own personal cell phone number. Spok Go® doesn’t need your cell number to set up an account.

Text messaging with Spok Go® is much less intrusive than getting called out of a patient's room by a receptionist, having to take the call hurriedly in between patients visits, or calling a radiologist back at the end of a long day.

Spok Go® message status indicate with date and time when the communication was sent, delivered, and read.

Spok Go® offers a direct line of instant communication between provider and radiologist to facilitate triage questions and communication of results, letting your front office staff welcome patients instead of acting as a go-between phone operator.

Pictures are often more helpful communication tools than text alone. Spok Go® allows a high-res photo of the image to be taken for clarity and included with any message.

No need to receive messages on Spok Go® when you are not at the office. Simply toggle the “Available" setting to "Do Not Disturb" so the sender is apprised of your status and seeks an alternate.

Handing off your patient’s care to a colleague for the night? Send a secure message through Spok Go® to update him/her on a concerning patient. Spok Go® works between ANY users, not just between a provider and a radiologist.

The Spok Go® app is easy to download is regulatory compliant and has no interference with any other healthcare system application you currently use.

At VIVA Richmond, we want to encourage effective and HIPAA compliant communication and that is why we purchased Spok Go®. End users have zero commitment, and have no obligation to even keep it installed on their phones. We are confident that this will improve workday efficiency for all and allow for improved care for patients.

Enroll for Spok Go®

To submit your request to enroll in SPOK, complete the form below: